🔒 Privacy · Updated January 2025

Royal BD Privacy Policy

At royal bd, your personal data is handled with the same care we put into every other part of the platform. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it and what rights you have as a player in Bangladesh. No jargon, no hidden clauses — just a straight explanation of how royal bd treats your data.

Last Updated: January 2025 🛡️ Your Data, Your Rights
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Privacy at a Glance

How Royal BD Protects Your Data

Six core principles that guide how royal bd collects, uses and safeguards your personal information.

Data Minimisation

Royal BD only collects the personal data that is genuinely necessary to operate your account, process payments and comply with legal obligations. We do not collect data for the sake of it — if we don't need it, we don't ask for it.

Secure Storage

All personal data stored by royal bd is protected using industry-standard encryption. Payment data is handled exclusively by certified payment processors — royal bd never stores your full mobile money credentials on its own servers.

No Data Selling

Royal BD does not sell, rent or trade your personal data to any third party for marketing or commercial purposes. Your information stays within the royal bd ecosystem and is only shared where strictly necessary for platform operations.

Transparent Processing

This Privacy Policy tells you exactly what data royal bd collects and why. There are no hidden data collection practices. If we change how we process your data in a material way, we will notify you before the change takes effect.

Your Rights Respected

Royal BD recognises your right to access, correct and delete your personal data. Submit a request to support at any time and we will respond within a reasonable timeframe. You are always in control of the data royal bd holds about you.

Defined Retention

Royal BD does not keep your personal data indefinitely. Retention periods are defined by the purpose of collection and applicable legal requirements. Once data is no longer needed, it is securely deleted or anonymised.

Contents

1 Introduction

This Privacy Policy describes how Royal BD ("we", "us", "the Platform") collects, uses, stores and protects the personal data of players and visitors who use the royal bd website, mobile app and related services. It applies to all users regardless of how they access the platform — via desktop, mobile browser or the royal bd Android app.

By registering an account or continuing to use the royal bd platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree, please do not use the platform.

Scope: This policy covers personal data collected directly by royal bd. It does not cover data practices of third-party game providers or payment processors, who operate under their own privacy policies. Royal BD selects partners who maintain high data protection standards.

2 Personal Data We Collect

Royal BD collects only the personal data that is necessary to provide you with a safe, fair and functional gaming experience. The categories of data we collect are set out in the table below.

Category Examples Purpose
Identity Data Full name, date of birth, national ID number Account registration, age verification, KYC compliance
Contact Data Mobile number, email address Account communication, support, security alerts
Financial Data Mobile money account number (bKash/Nagad/Rocket), transaction history Processing deposits and withdrawals, fraud prevention
Technical Data IP address, device type, browser type, operating system Platform security, fraud detection, service optimisation
Usage Data Pages visited, games played, session duration, bet history Personalisation, responsible gaming monitoring, analytics
Communications Data Support chat logs, email correspondence Dispute resolution, service improvement, compliance records
Sensitive Data: Royal BD does not intentionally collect sensitive personal data such as health information, religious beliefs or political opinions. If you voluntarily share such information with our support team, it will be used only to assist you and will not be stored beyond what is necessary.

3 How We Collect Your Data

Royal BD collects personal data through the following channels:

  • Direct collection: When you register an account, complete identity verification, make a deposit or withdrawal, contact support or respond to a promotion on royal bd.
  • Automated collection: When you use the royal bd platform, our systems automatically collect technical and usage data via cookies, log files and similar technologies.
  • Third-party sources: Identity verification providers and payment processors may share data with royal bd to confirm your identity or flag suspicious transactions. This data is used solely for the stated purpose.
No Unsolicited Collection: Royal BD does not purchase data lists or collect personal data from social media profiles without your explicit consent. All data we hold about you originates from your direct interaction with the royal bd platform or from verified third-party service providers.

4 How We Use Your Personal Data

Royal BD uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are incompatible with the reason it was originally collected. The main purposes for which royal bd processes your data are:

  • Account management: Creating and maintaining your royal bd account, verifying your identity and managing your preferences.
  • Payment processing: Handling deposits and withdrawals via bKash, Nagad and Rocket, and maintaining accurate transaction records.
  • Fraud and security: Detecting and preventing fraudulent activity, money laundering, bonus abuse and unauthorised account access.
  • Legal compliance: Meeting obligations under applicable laws, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Customer support: Responding to your enquiries, resolving disputes and improving the quality of our support service.
  • Responsible gaming: Monitoring gaming patterns to identify players who may need support and to enforce self-exclusion or limit settings.
  • Platform improvement: Analysing usage data in aggregate to improve the royal bd platform, fix bugs and develop new features.
  • Marketing communications: Sending you promotional offers and updates about royal bd — only where you have opted in to receive such communications. You can opt out at any time.
Legal Basis: Royal BD processes your personal data on the basis of contractual necessity (to operate your account), legal obligation (KYC/AML compliance), legitimate interests (fraud prevention, platform security) and, where applicable, your explicit consent (marketing communications).

5 Sharing Your Personal Data

Royal BD does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • Payment processors: bKash, Nagad and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
  • Identity verification providers: Where required for KYC compliance, royal bd may share your identity documents with a certified verification service. This data is not retained by the provider beyond the verification process.
  • Game providers: Your player ID and game session data are shared with third-party game providers (such as Ezugi) to enable game functionality. These providers do not receive your full personal profile.
  • Legal and regulatory authorities: Royal BD may disclose personal data to law enforcement, regulatory bodies or courts where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of users.
  • Business transfers: In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified before any such transfer takes effect.
No Third-Party Marketing: Royal BD will never share your contact details with third-party advertisers or marketing companies. Any promotional communications you receive will come directly from royal bd.

6 Cookies & Tracking Technologies

Royal BD uses cookies and similar tracking technologies to operate the platform, remember your preferences and analyse how the site is used. A cookie is a small text file stored on your device when you visit the royal bd website.

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies: Remember your language preference, display settings and other personalisation choices on royal bd.
  • Analytics cookies: Help royal bd understand how players use the platform — which pages are visited most, where users drop off and how performance can be improved. Data collected is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious device behaviour.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the royal bd platform and may prevent you from logging in or completing transactions.

7 Data Security

Royal BD takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.

  • All data transmitted between your device and the royal bd platform is encrypted using TLS (Transport Layer Security).
  • Passwords are stored using strong one-way hashing algorithms — royal bd staff cannot view your password in plain text.
  • Access to personal data within royal bd is restricted to staff who need it to perform their job functions, and is governed by strict internal access controls.
  • Royal BD conducts regular security reviews and vulnerability assessments of its platform infrastructure.
  • In the event of a data breach that poses a risk to your rights, royal bd will notify affected players promptly and take immediate steps to contain the breach.
Your Role in Security: Data security is a shared responsibility. Keep your royal bd login credentials secure, use a strong unique password and never share your account details with anyone. Royal BD will never ask for your password via email or chat.

8 Data Retention

Royal BD retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The general retention periods applied by royal bd are as follows:

  • Account data: Retained for the duration of your account and for up to 5 years after account closure, to comply with legal and regulatory obligations.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering requirements.
  • Support communications: Retained for up to 2 years from the date of the last interaction, for dispute resolution and service improvement purposes.
  • Technical and usage data: Retained in anonymised or aggregated form for analytics purposes. Identifiable technical data is deleted within 12 months of collection.
  • Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter to demonstrate compliance.

When personal data is no longer required, royal bd securely deletes or anonymises it so that it can no longer be linked back to you.

9 Your Data Rights

As a royal bd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and at no cost to you.

Right to Access

Request a copy of the personal data royal bd holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data where it is no longer necessary or lawfully held.

Right to Restrict

Ask royal bd to limit how your data is processed in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

Note: Some rights are subject to legal limitations. For example, royal bd may be required by law to retain certain transaction records even if you request deletion. We will always explain clearly if a limitation applies to your request.

10 Children's Privacy

The royal bd platform is strictly for adults aged 18 and over. Royal BD does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed the royal bd platform using your details or has created their own account, please contact us immediately at [email protected] so we can take prompt action.

11 International Data Transfers

Royal BD primarily processes and stores personal data within its operational infrastructure. Where data is transferred to or processed by third-party service providers located outside Bangladesh — such as cloud infrastructure providers or game providers — royal bd ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy.

Such safeguards may include contractual data protection clauses with the relevant provider. Royal BD will not transfer your personal data to any jurisdiction that does not provide an adequate level of data protection without first implementing appropriate protective measures.

12 Changes to This Privacy Policy

Royal BD may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify registered players via email and display a prominent notice on the royal bd platform before the changes take effect.

The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically. Your continued use of the royal bd platform after any update constitutes acceptance of the revised Privacy Policy.

Material Changes: If we make changes that significantly affect how we use your personal data — for example, introducing a new purpose for processing — we will seek your fresh consent where required before the change takes effect.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or wish to raise a privacy-related concern, please get in touch with the royal bd team. We take all privacy enquiries seriously and aim to respond within 5 business days.

For responsible gaming concerns, self-exclusion requests or account closure, please visit the Responsible Gaming page or contact support directly. For full platform rules, see our Terms and Conditions.

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